Section 08 – Certificate of Quality

From ICAR Wiki

Introduction

Preamble

The ICAR Certificate of Quality programme was established by the 2006 ICAR General Assembly. It replaced the earlier use of the permanent ICAR Special Stamp, which became invalid by 2009.

Purpose

The purpose of the ICAR certificate of quality is to support ICAR member organisations in maintaining a high quality of service in those fields of activity that ICAR has guidelines for or are otherwise within the scope of the work of ICAR, and to ensure continuous improvement in service quality.

Benefits

The benefits of the ICAR Certificate of Quality to member organisations include:

  1. A unique mark that identifies product and service quality for customers which meets or exceeds the published ICAR guidelines
  2. A marketing tool for organisations which will identify their conformance with internationally recognised standards
  3. A time-sensitive approval period which will ensure to customers that the service provider has routinely met the ICAR criteria thereby providing enhanced confidence in the quality of service or product received.
  4. A mark of the demonstrated leadership of ICAR in the international marketplace through the provision of value-added services for its members.
  5. An advisory review carried out by independent experts.

Scope

Figure 1 gives a pictorial summary of the main elements of this guideline.

In summary, Section 8  of the ICAR Guidelines covers the procedures from the submission of the application by a member  through to the  awarding of the ICAR Certificate of Quality.

Figure 1. The scope of this Guideline.

The expert advisory group

The ICAR Chief executive (CE) appoints a chairperson and members to the Expert advisory group on the ICAR Certificate of quality. The objectives of the CoQ EAG are to provide advice and recommendations to the ICAR Chief executive on:

The content of the CoQ programme

  1. Fields of Activity (FoA) to be audited
  2. Content and relevance of the Questionnaires
  3. Questions and criteria in the Questionnaires
  4. Key performance indicators (KPI) for each FoA
  5. Methods of evaluation for each FoA
  6. Rules for the CoQ programme

The Management of the CoQ programme

  1. Quality Management of the CoQ programme
  2. Auditor recruitment, evaluation, and training
  3. Assigning of auditors to events
  4. Post-Audit/Review surveys and other relevant surveys
  5. Ownership of the relevant SOP’s and Section 8 of the Guidelines
  6. Provide critical input into other sections of the Guidelines and the Guidelines in general
  7. Liaise with Chairpersons of WG’s and SC’s as necessary
  8. Liaise with the ICAR Secretariat as necessary and ensure forms on website are updated.

The expert advisory group communicates with the ICAR Board:

  1. Annual report of the CoQ EAG Chairperson to the Chief Executive who will report to the ICAR Board.
  2. CoQ EAG Chairperson to participate in meetings of Group Chairs with ICAR Board.
  3. The ICAR Staff support person as identified from time to time by the ICAR Chief Executive. All communications with the EAG are to be copied to this person.
  4. Participation by the Chairperson in meetings with the Chief Executive, at least once per year.

Questionnaires and evaluation grounds

Audit and consultative review questionnaires are designed and updated by the Certificate of Quality Expert Advisory Group. The group is also responsible for creating key performance indicators for each field of activity, and for keeping the evaluation grounds unified.

The fields of activity available for certification

Certification requests

Audit procedure

Consultative review procedure

Validity of the Certificate

Sub-sections

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